Marketing – Responsiveness – Reliability – Performance – Communications
I have helped a lot of field service representatives grow their business so I know what works.
Marketing is important. You need a great resume and you need to get the word out about the services you offer and the area you cover.
You need to be responsive. You need to respond to emails and telephone calls on the same day … speed is important.
You need to be reliable. Promise to have an inspection completed on a certain day and then get it done on or before that date. Late work will kill your business.
Performance is key. Hiring firms want field service representatives that magically get the work done without having to call them every day to get the status on late work.
Great communications is key. Do you think before you speak? Do you speak clearly or do you mumble your words? Do you write well?