Snow coverage in the U.S. CLICK on the image to enlarge it.
Your customer in Tampa, Florida may not be aware that schools are closed and there is a foot on new snow in your area. Some of the mortgage firms will not pay you for late inspections … even inspections that are late because of weather. Be sure to cover your butt. Email them a note that says:
“Our area of the world is experiencing bad weather and poor road conditions. Expect delays in reporting inspection tasks. Unless directed otherwise, in writing, we will perform late inspections (caused by weather) with the expectation that we will be paid for such inspections.”
An email received from one company I do inspections for:
Dear Inspector,
We were told by the Client this morning that there can absolutely be ZERO late work. It was explained to us that the consistent late submission of work is affecting not only the payment of the work but also the volume that we receive. We understand that there has been storm after storm in the Northeast however, you must work to complete the orders prior to the due dates in order to avoid the clients assigning work in our areas to others Vendors.
The clients expect us to be caught up to date… always! So, even when there is a storm, it shouldn’t affect your area that greatly. If one storm knocks an inspector completely off their feet, that tells us they have too much area or volume. Even prior to the storms this was an issue so we can’t use the storms as the only excuse as to why the work is late. We work in the Northeast and working in bad weather does come with the territory. Only when the weather is excessively bad do the clients understand the delay. Even then, if work was already late or due at the time of the storm, they won’t accept any excuses.
XXXXX has assured the Client that we will pass this message along to you, the inspectors, so that you are informed. If and when the work is taken away is totally up to you. If you have late work and 25 other inspectors in your state have late work, the number of late orders is way too high.
If you can’t handle your area, we will add inspectors to aid with the work.
I would NEVER work for a firm with such a policy on late inspections. Bad weather is an act of GOD … he does not want inspectors to be blamed and penalized for late inspections. Requiring an inspector to travel on icy roads makes no sense when an inspection that is late a few days causes no one any harm. Your well-being means nothing to your customer. I will guess that your customer is in the mortgage segment and pays low fees while demanding that you risk injury or death … including the injury or death of another on the highway. First Amendment … you have the right to love them and I have the right to hate them.
An email received from one company I do inspections for:
Dear Inspector,
We were told by the Client this morning that there can absolutely be ZERO late work. It was explained to us that the consistent late submission of work is affecting not only the payment of the work but also the volume that we receive. We understand that there has been storm after storm in the Northeast however, you must work to complete the orders prior to the due dates in order to avoid the clients assigning work in our areas to others Vendors.
The clients expect us to be caught up to date… always! So, even when there is a storm, it shouldn’t affect your area that greatly. If one storm knocks an inspector completely off their feet, that tells us they have too much area or volume. Even prior to the storms this was an issue so we can’t use the storms as the only excuse as to why the work is late. We work in the Northeast and working in bad weather does come with the territory. Only when the weather is excessively bad do the clients understand the delay. Even then, if work was already late or due at the time of the storm, they won’t accept any excuses.
XXXXX has assured the Client that we will pass this message along to you, the inspectors, so that you are informed. If and when the work is taken away is totally up to you. If you have late work and 25 other inspectors in your state have late work, the number of late orders is way too high.
If you can’t handle your area, we will add inspectors to aid with the work.
Regards,
XXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX
I would NEVER work for a firm with such a policy on late inspections. Bad weather is an act of GOD … he does not want inspectors to be blamed and penalized for late inspections. Requiring an inspector to travel on icy roads makes no sense when an inspection that is late a few days causes no one any harm. Your well-being means nothing to your customer. I will guess that your customer is in the mortgage segment and pays low fees while demanding that you risk injury or death … including the injury or death of another on the highway. First Amendment … you have the right to love them and I have the right to hate them.