What Competition? Where Is Your Competition?

I would estimate that about 40% of all field service representatives are very slow to respond to emails and telephone calls. They read the email many times on their smartphone, but they don’t respond in a timely manner. A lot of field service inspectors have problems handling attachments to emails

If you are field service inspector that responds quickly to emails and telephone calls, you have already eliminated about 40% of the competition. If you are also above average you have eliminated another 30%. When you are responsive and reliable, there is hardly any competition.

Life is great when you are a great performer.